This Policy explains how the DUALSQUAD SERVICES PRIVATE LIMITED. and/or its affiliates, subsidiaries, associates, partners, advertisers or advisors (hereinafter referred to as "We" or "Us" or "Our" or "Company") collects, uses, discloses and protects the Personal Information and Sensitive Personal Information (as defined hereinafter), obtained explicitly through the application, namely, Khelo24 ("Application"), as well as other information collected automatically without direct submission by the You as a user of Application (hereinafter referred to as "You", "Your", "User" or "Player"). This Policy governs all the services, features, products, properties, games or content We offer ("Services").
"Personal Information" is information that enables anyone to contact a User. User’s full name, address, IP address, e-mail address are other examples of Personal Information. "Sensitive Personal Information" include account password and financial information such as bank account, credit card, debit card or other payment instrument details.
By accessing the Application, You agree to this Policy with respect to the collection, processing and use of Your personal data by Us. Please do not access and register on the Application if You do not wish to share the mandatory personal information requested at the time of registration. Registration procedure cannot be completed until information requested in the non-optional fields is provided. Certain additional personal information may be requested by Us for permitting You access to any Cash Games (as referred to in the Terms).
1. Collection of Information
We collect certain information from and about its users directly from the user, and amongst other means, from server logs and other data files.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, We put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information collected online.
In order to allow access and to gain an authorized access to the contents on the Application, We obtain certain information from the user, such as contact information (full name, address, and telephone number), e-mail address, and method of payment and other, through the process of registration.
The following information may be automatically collected, when You visit and use the Application:
The information, We collect helps us administer the Application, analyze its usage, protect the Application and its content from inappropriate use and improve the user experience.
In addition to the above, the following data may be collected from You through Your manual inputs:
Log Files: As with most other applications, Our Application collects and uses the data contained in log files. The information in the log files will include browsing habits and usage behavior, areas of the Application that are visited. We routinely uses this log information in the aggregate in order to administer and improve the Application & ensure security.
Our Application may offer the functionality of registration through "third-party social networking accounts" ("Social Accounts"). In case, You choose to register this way, You will have to log-in and link Your Social Account with the Application, subject to being permitted by Your Social Account service provider. You may link Your Social Account either by providing Your Social Account login information to us through the Application; or allow us to access Your Social Account, in accordance with the applicable terms and conditions that applies on Your usage of each Social Account. We shall make use of and store Your personal information and other public information stored in Your Social Accounts to create Your account and profile; however, such usage shall be restricted by the terms and conditions and the privacy settings that You may have applied on Your Social Accounts.
3.How and why do We use Your personal data
We use Your personal data to offer You Our Services and provide You with the access to Our Application. We use Your personal data for the following purposes:
We may share Sensitive Personal Data and other Personal Information collected for the following purposes:
We may collect statistical information about how both unregistered and registered users, collectively, use the Services ("Aggregate Information"). Some of this information may be derived from analysis of Personal Information. This statistical information is not Personal Information and cannot be tied back to You, Your account.
All users of Our Application consent to the use of their Sensitive Personal Information and Personal Information by Us for the purposes stated in this policy. We restrict access to personal user information to Our employees, contractors and agents and only allow access to those who need to know such information in order to process it on Our behalf.
Users are entitled to withdraw consent to the use of their Sensitive Personal Data or Other Personal Information by emailing a specific request to Us. Withdrawal of consent to use all or any part of Sensitive Personal Data and other Personal Information may result in immediate withdrawal of any rights provided to the user to access the Services provided by Us. Withdrawal of consent by users shall not restrict the right of Use to use Aggregate Information for the analysis of user data.
Users’ providing photographs to Us grant irrevocable rights to Us to use them for marketing purposes and it is solely Our discretion to delete or not use them any further.
Consent to email communication
When You register Your email address with Us, You agree to receive email communication from Us, entities specifically authorized by Us, and other users. You also agree and acknowledge that when You use Our referral program for referring someone, We may send emails to the person referred by You on Your behalf and the email headers will carry Your email address as the address from which such emails are sent. We may also access and store such information relating to Your contacts to send invitations and other promotions to them periodically.
Consent to telephonic communication
Any telephonic communication between You and Our customer support staff may be recorded for the purposes of employee training and quality management, as well as the speedy resolution of Your queries.
We take appropriate security measures to protect user data from unauthorized access and its unauthorized alteration, disclosure or destruction. These measures include internal reviews of Our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where We store users’ personal data. We have a comprehensive information security program and information security policies that contain managerial, technical, operational and physical security control measures adopted by Us for the protection of Sensitive Personal Data and other Personal Information.
Information gathered by Us is stored securely using several information security applications including firewalls. However, security is always relative and We cannot guarantee that the security measures are absolute and cannot be breached. Data transmitted over the internet is inherently exposed to security risks or threats. Therefore, We cannot guarantee any security for such information in the course of transmission through the internet infrastructure or any unsolicited disclosures made by any user using the Services on the Application.
When You register with Us, Your account is protected by means of login information, including a username and a password, which is known only to You. Therefore, You should not provide Your login and other Personal information to anyone whosoever; breach thereof shall constitute violation of this Policy and may result in closure of Your account in certain cases. If You become aware of or reasonably suspect any breach of security, including compromise of Your login information, it is Your responsibility to immediately notify Us.
We have a policy of not sharing any personally identifiable information with anyone other than the entities specifically authorized by Us, which may include Our advertisers and sponsors. However, We may use information like Your name, photo, login ID (without password) and the state from where You are participating when announcing the results of any contests hosted on the Application. Such contests are further governed by terms and conditions, which shall be available on the Application as and when such contests are hosted on the Application. We conduct periodic analysis and survey of the traffic to the Application and associated website for market research and advertising purposes. We reserve the right to share Your registration information with Our appointed market research and advertising companies or firms from time to time for the said purposes. We may also use cumulative non-personal information for auditing and analysis purposes with the aim of improving the services.
8.Changes to this Policy
9.Data retention and account deletion
10.Privacy measures for minors
Our Application and contests are meant only for persons aged 18 or above. If You are under 18 years of age, You are not permitted to use Our Application. If You are a parent and/or guardian and believe that We may have inadvertently collected personal information from Your child, You can notify us immediately by sending an email to [email protected]
11.Limitation of Liability
All communications relating to personal data may be sent to the Company at [email protected]